Citrix Support Services

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Citrix Support Services 24×7

For Top performance and High Availability of Citrix environments, complete support and maintenance service is required. Axiom IO Citrix support services allow you to effectively deploy all the Citrix products including virtualization, mobility, networking and cloud solutions.  Axiom IO will act as your Citrix specialist to support and enhance the current capabilities of your team resulting in quicker resolution of Citrix related issues. Citrix support is available for any Citrix environments, whether they are on premise, in the cloud or on hybrid infrastructure. Axiom IO provides custom levels of support available through a single point of contact, with dedicated experts available 24/7/365.

Axiom IO Citrix Support Services provide you with:

  • Ready access to a skilled support team, Citrix, Microsoft and VMware certified
  • Escalation to Axiom IO’s consultants and our vendor partners’ support services
  • Active management of all Citrix servers, including daily maintenance, scheduled patches, updates and service packs
  • Unlimited incident based support calls (optional)
  • Call tracking against SLA targets, with same-day close target on high priority calls (Axiom IO Service Desk typically achieves over 95% first call resolution)
  • Comprehensive documentation gathered at initiation of service contract eliminates time consuming and potentially inaccurate data gathering during an incident

Compare our Citrix Support Plans:

 

AxiomIO’s Citrix Support team holds Microsoft, VMware and Citrix certifications and are Citrix CSA and Citrix CSP Diamond Validated Partners. With deep inhouse knowledge managing real production environments using Citrix NetScaler, Apache CloudStack, Citrix XenApp, Citrix XenDesktop, Citrix XenServer, CPSM – Cloud Portal Service Manager, PVS – Citrix Provisioning Services, AppDNA.