Axiom IO helps Summit hosting transform their IT processes through digital automation
Summit Hosting specializes in providing QuickBooks and Sage cloud-based hosting services for businesses.
Being one of the largest providers of managed application hosting on secure and dedicated services across US, they are in a need of a trusted partner to help them support ever increasing needs of their clients.
- Server Builds and Migrations on three different regions
- Additions to the Accounts
- Insynq Migrations
Axiom IO has designated a team of Windows Certified engineers who are dedicated for this account to help with the managed services. We have a standard SLA defined in place and team Axiom IO supports the end clients 24/5/365.
- We receive tickets in Zendesk ticketing system, we assign them to each resource and work on them as per client requirement.
- Tickets under Add to Accounts – we work on an average of 50 tickets per day
- A standard documentation is in place and we strictly adhere to it
- On a daily basis, we work on migrations
- Up-gradation on applications like QuickBooks and Sage etc.. needs to be performed as per customer requirements and a standard SLA.
Developed scripts for the sever deployments along with templates for the server builds.
- SSIT tool for Insynq
Axiom IO has been helpful in meeting the ever-increasing needs of the end clients by deploying and configuring applications using automation to reduce some of the manual efforts