Citrix Support Services

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Citrix Support Services 24×7

For Top performance and High Availability of Citrix environments, complete support and maintenance service is required. Axiom IO Citrix support services allow you to effectively deploy all the Citrix products including virtualization, mobility, networking and cloud solutions.  Axiom IO will act as your Citrix specialist to support and enhance the current capabilities of your team resulting in quicker resolution of Citrix related issues. Citrix support is available for any Citrix environments, whether they are on premise, in the cloud or on hybrid infrastructure. Axiom IO provides custom levels of support available through a single point of contact, with dedicated experts available 24/7/365.

Axiom IO Citrix Support Services provide you with:

  • Ready access to a skilled support team, Citrix, Microsoft and VMware certified
  • Escalation to Axiom IO’s consultants and our vendor partners’ support services
  • Active management of all Citrix servers, including daily maintenance, scheduled patches, updates and service packs
  • Unlimited incident based support calls (optional)
  • Call tracking against SLA targets, with same-day close target on high priority calls (Axiom IO Service Desk typically achieves over 95% first call resolution)
  • Comprehensive documentation gathered at initiation of service contract eliminates time consuming and potentially inaccurate data gathering during an incident

Compare our Citrix Support Plans:



Named Contacts

Support Hours

24x7x365 Non-Urgent

Portal

Email Support

Business Hours Support

Phone Support

Yearly Health Check

Live Chat

Call Me Now

Off-Hours Urgent

Dedicated Support Team

Schedule Support Calls

Urgent Request

Important Request

Normal Request

Bronze

$875

Per month

1

5








3 Business Hours

8 Business Hours

8 Business Hours

Silver

$1500

Per Month


2

10








2 Business Hours

4 Business Hours

4 Business Hours

Gold

$2800

Per Month


4

20



30 Minutes

1 Business Hour

2 Business Hours

Platinium

Call For

Pricing


10

40+

15 Minutes

30 Minutes

1 Hour

 

AxiomIO’s Citrix Support team holds Microsoft, VMware and Citrix certifications and are Citrix CSA and Citrix CSP Diamond Validated Partners. With deep inhouse knowledge managing real production environments using Citrix NetScaler, Apache CloudStack, Citrix XenApp, Citrix XenDesktop, Citrix XenServer, CPSM – Cloud Portal Service Manager, PVS – Citrix Provisioning Services, AppDNA.